Home Healthcare FAQs

We offer flexible scheduling and same-day visits where available. When you contact us, our care team will confirm the earliest suitable appointment for your location and the service you need.

Our care is provided by qualified healthcare professionals who meet the relevant licensing and professional requirements. Depending on the service, the professional visiting you may include a nurse, doctor, therapist, or other healthcare specialist.

We provide a range of services including home nursing and critical care such as ventilator support, elderly care, newborn and maternity support, home blood tests, IV therapy, and specialized care for people of determination. The care available depends on the individual’s needs and the service requested.

Where medical oversight is required, our team coordinates with the appropriate healthcare professionals so that your care is provided according to your individual needs and care plan.

We accept the available payment methods shown when you book. Where applicable, we can provide itemized invoices and supporting documents that you may submit to your insurer for reimbursement. Insurance coverage depends on your individual policy and provider.

Yes, where the requested service is available at the location. Our mobile care team can coordinate visits to homes, hotels, and suitable workplace settings while respecting your privacy.

We move as quickly as you need. Tell us when care should start and our care team will arrange the earliest suitable start for your location and the care needed.

Yes. Our team provides specialized nursing support for needs such as ventilator, tracheostomy, PEG and stoma care. We start by discussing the patient’s care plan and equipment so that care can be arranged safely.

Yes. Share the discharge date and plan with us, and we will arrange for a nurse to be there from the first day home, following the treating doctor’s instructions.

Yes. Our care is provided by qualified healthcare professionals who meet the relevant licensing and professional requirements, matched to the patient’s clinical needs.

Yes. You can choose daytime, overnight or 24-hour nursing, for a short recovery period or for longer-term care.

We accept the available payment methods shown when you book. Where applicable, we can provide itemized invoices and supporting documents that you may submit to your insurer for reimbursement. Insurance coverage depends on your individual policy and provider.

We move as quickly as you need, including after a hospital discharge. Tell us when care should start and our care team will arrange the earliest suitable start for your location and needs.

Yes. Our care is provided by qualified healthcare professionals who meet the relevant licensing and professional requirements, so your loved one receives professional nursing care rather than domestic help.

Yes. You can choose daytime, overnight or live-in care, for a short recovery period or for longer-term support.

Yes. Our team provides specialized nursing support for needs such as ventilator, tracheostomy, PEG and stoma care. We start by discussing your loved one’s care plan so that care can be arranged safely.

We accept the available payment methods shown when you book. Where applicable, we can provide itemized invoices and supporting documents that you may submit to your insurer for reimbursement. Insurance coverage depends on your individual policy and provider.

A night nurse takes care of your baby overnight while you sleep: feeds (bringing your baby to you for breastfeeds, or giving expressed milk or formula), nappy changes, settling and soothing, and gently building a sleep routine. In the morning, your nurse tells you how the night went.

A night nurse cares for your newborn overnight so you can rest. A maternity nurse supports both mother and baby, by day, by night or live-in, including help with breastfeeding and your recovery after birth. We provide both.

A newborn nurse is a licensed nurse with clinical training (ours hold a nursing degree or diploma and CNA certification, with at least 2 years’ NICU experience): alongside feeds, nappies and settling, they check your baby’s weight, temperature and wellbeing, support breastfeeding, care for the umbilical cord, and look after mum’s recovery after birth, with a doctor involved whenever it’s needed. A nanny helps with everyday childcare, usually without nursing training. We only send licensed nurses, never nannies or babysitters.

Our monthly plans are AED 9,000 for a nurse 12 hours a day (day or night), about AED 25 an hour, and AED 12,500 for 24-hour care, about AED 17 an hour. Daily and weekly plans are also available; tell us what you need and we’ll send you a quote.

We move as quickly as you need. Book ahead based on your due date so your nurse is chosen and ready, or contact us the day you come home from hospital and we’ll start straight away.

Yes. We send you profiles of nurses who match your needs, you meet the one you choose in a short online interview, then start with a 2-hour trial at home. Book care with that nurse and the trial is free.

Tell us any time and we’ll arrange a replacement nurse, no questions asked.

Yes. Every nurse holds a nursing degree or diploma and CNA certification, has at least 2 years’ NICU and newborn care experience, and meets the relevant licensing and professional requirements.

Yes. You can choose overnight care so you can rest, daytime support, or live-in care in the early weeks.

Yes. Our NICU-experienced nurses care for premature and low-birth-weight babies once they are home from hospital, and for twins and multiples, keeping feeds, sleep and weight checks on track for each baby.

Yes. Your nurse helps you move and rest comfortably, finds feeding positions that protect your wound, and cares for your baby while you recover, with a doctor involved whenever it’s needed.

Yes. Our daily plan covers a single 12-hour night, a 12-hour day or a 24-hour shift, ideal for your first nights home or a night of catch-up sleep. Weekly and monthly plans keep the same nurse with you.

We cover the whole UAE: homes, hotels and serviced apartments in every emirate. Tell us your area when you get in touch.

Yes. Our nurses can help with positioning, latching, pumping and feeding routines, and with gentle ways to settle a baby with colic or reflux.

Yes. Our care is provided by qualified professionals who meet the relevant licensing and professional requirements, and each specialist is matched to your loved one based on their experience with similar needs.

Yes. We support children and adults of determination, at home and in educational settings.

Yes. Our shadow teachers support students in the classroom with learning, routines and taking part alongside their classmates. We talk through the school’s requirements with you before support begins.

Yes. Speech, occupational and behavioral therapy and autism support can all take place at home, where many children and adults feel most comfortable.

We accept the available payment methods shown when you book. Where applicable, we can provide itemized invoices and supporting documents that you may submit to your insurer for reimbursement. Insurance coverage depends on your individual policy and provider.

We offer flexible scheduling and same-day visits where available. When you contact us, our care team will confirm the earliest suitable appointment for your location and the tests you need.

Some tests, such as certain glucose and cholesterol tests, need fasting beforehand. Our team will tell you exactly how to prepare when we confirm your booking.

Your results are sent to you digitally once they are ready. Our team can help you understand what they mean or suggest next steps.

Yes, where the service is available at the location. Our team can coordinate visits to homes, hotels and suitable workplace settings while respecting your privacy.

We accept the available payment methods shown when you book. Where applicable, we can provide itemized invoices and supporting documents that you may submit to your insurer for reimbursement. Insurance coverage depends on your individual policy and provider.

We offer flexible scheduling and same-day visits where available. When you contact us, our care team will confirm the earliest suitable appointment for your location.

Your nurse reviews your health history before starting, and where medical input is needed, our team coordinates with a doctor. If an IV therapy isn’t suitable for you, we’ll tell you.

Yes, where the service is available at the location. Our team can coordinate visits to homes, hotels and suitable workplace settings while respecting your privacy.

Yes. Medical infusions prescribed by your doctor are part of our home nursing care. Let us know about your prescription in the form and our team will arrange it.

We accept the available payment methods shown when you book. Where applicable, we can provide itemized invoices and supporting documents that you may submit to your insurer for reimbursement. Insurance coverage depends on your individual policy and provider.

A doctor comes to you at home, at your hotel or at your office in Dubai, so you can be seen without travelling to a clinic or waiting in a queue while you feel unwell.

For illnesses that are not emergencies, such as a fever, flu, a cough or sore throat, a stomach upset or an infection, and for check-ups for someone who finds it hard to travel. In an emergency, call 998 for an ambulance.

We offer same-day visits where available. When you contact us, our care team will confirm the earliest suitable time for your location.

Yes, where the service is available at the location. Our team can coordinate visits to homes, hotels and suitable workplace settings while respecting your privacy.

The doctor will explain what they recommend. If you need a blood test, IV therapy or nursing care, our team can arrange it at home, and if you need to be seen at a hospital, the doctor will tell you.

We accept the available payment methods shown when you book. Where applicable, we can provide itemized invoices and supporting documents that you may submit to your insurer for reimbursement. Insurance coverage depends on your individual policy and provider.