Last updated: 29 September 2026
Your privacy matters to us. This policy explains what information The One Call Doctor Home Healthcare LLC (“One Call Doctor”, “we”, “us”) collects through this website and when you contact us, why we collect it, and the choices you have.
We handle personal and health information in line with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and Federal Law No. 2 of 2019 on the use of information and communications technology in health fields, and the requirements of the Dubai Health Authority (DHA).
1. Who We Are
The One Call Doctor Home Healthcare LLC is a home healthcare provider in Dubai, and is responsible for the personal information described in this policy.
Address: UBC Near Al Twar Center - Room 202 - Al Nahda St - Al Twar Fifth - Al Twar 5 - Dubai. Email appointments@onecalluae.com, call 04 261 5566 or message us on WhatsApp at +971 54 511 7927.
2. Information We Collect
- When you send an enquiry: Your name and mobile number, the service you are interested in, a care plan if you choose one, your emirate, when you need us (or your preferred date), any notes you add, and your agreement to be contacted.
- How you found us: The page you sent the enquiry from, and any campaign details in the link you used to reach our website (for example from a Google or Meta advert). These details are kept in your browser only for your visit and are saved with your enquiry.
- Technical information: Your IP address is used briefly, in coded form and for about ten minutes, to protect our enquiry form from spam and misuse. Like any website, our hosting provider may also keep standard server logs.
- When you contact us directly: The information you share when you call, email or message us on WhatsApp.
- Health information: Please share only the health details needed for us to respond to your enquiry. Clinical information collected while we care for you is kept in your medical records, under medical confidentiality rules and DHA requirements.
3. How We Use Your Information
We use your information to:
- Respond to you: Reply to your enquiry and answer your questions.
- Arrange your care: Plan and book your visit, and match you with the right healthcare professional.
- Follow up: Contact you about the service you asked about.
- Improve our service: Understand which pages and adverts help people find us.
- Keep our website safe: Prevent spam, fraud and misuse.
- Meet our legal duties: Comply with UAE law and DHA requirements.
We do not sell your personal information, and we do not use it for purposes unrelated to your care or enquiry.
4. Your Consent
When you send an enquiry, you agree to be contacted by us about it. You can withdraw your consent at any time by contacting us. This does not affect anything we did with your information before you withdrew it.
5. WhatsApp
After you send an enquiry, you can choose to continue on WhatsApp. We open WhatsApp with your details already written in a message, and nothing is sent until you tap send. On a computer, we show a QR code to scan with your phone, which is created in your browser.
Messages you send on WhatsApp are also handled by WhatsApp (Meta) under its own privacy policy.
6. Who We Share It With
We only share your information when it is needed, and only with:
- Our team: The staff and healthcare professionals who need it to respond to you and care for you.
- Service providers: Companies that help us run our website and services, such as our website host, who must keep it confidential and use it only for us.
- Analytics and advertising providers: Google, Microsoft and Meta receive information about how our website is used, as described under Services Our Website Uses. We do not give them your name, phone number, the details you type into our forms or which service you asked about.
- Healthcare partners: Laboratories, doctors or other healthcare providers involved in your care, where needed.
- Authorities: Government or health authorities, when the law requires it.
7. Services Our Website Uses
To display properly, our pages load fonts from Google Fonts and some website code from jsDelivr and Tailwind CSS. When your browser loads these, the providers receive technical information such as your IP address. If you open our location in Google Maps, Google’s privacy policy applies.
To understand how our website is used and to measure our adverts, we use Google Tag Manager to load these tools:
- Microsoft Clarity: Shows us how visitors use our pages, such as clicks, scrolling and anonymised session recordings, so we can improve the website. What you type into our forms is hidden from these recordings.
- Meta Pixel: Tells Meta (Facebook and Instagram) when someone visits our website, sends an enquiry or taps to call or message us, so we can measure and improve our adverts and show them to people likely to need our services. Meta may link this to your Meta account under its own privacy policy.
8. Cookies
The tools described under Services Our Website Uses set cookies, and use similar technologies, to recognise your browser across visits and measure how our website and adverts perform. You can block or delete cookies in your browser settings; our website still works without them. You can also manage how Meta uses this information in your Facebook or Instagram ad settings.
Our website also keeps the campaign details described above in your browser’s temporary storage for your visit only; they are cleared when you close the tab. If you close or send an offer popup, your browser remembers only that and the date (no personal details), so the popup is not shown again. Our staff use login cookies to access the website’s admin area.
9. How We Protect and Keep It
Our website uses a secure (HTTPS) connection. Enquiries are stored in a protected admin area that only authorised staff can access.
We keep your information only for as long as we need it for the purposes in this policy, or for as long as the law requires, and then delete it securely.
10. Your Rights
You can ask us to:
- Access: Tell you what personal information we hold about you and give you a copy.
- Correct: Correct information that is inaccurate or incomplete.
- Delete: Delete your information, where the law allows.
- Stop contacting you: Stop contacting you about your enquiry or our services.
To make a request, please contact us using the details below. We may need to confirm your identity first, and we will respond as soon as we can.
11. Children
Enquiries about care for a child should be made by a parent or legal guardian. We do not knowingly collect personal information directly from children through this website.
12. Changes to This Policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.
13. Contact Us
If you have any questions about this policy or how we handle your information, please contact us. Email appointments@onecalluae.com, call 04 261 5566 or message us on WhatsApp at +971 54 511 7927.
The One Call Doctor Home Healthcare LLC, UBC Near Al Twar Center - Room 202 - Al Nahda St - Al Twar Fifth - Al Twar 5 - Dubai.